Tester FAQs

Most common questions asked by our testers

10 articles in this collection
Written by Beatriz Siqueira and Rick Humes

Tester rating

How will my tests be rated?

What are the principles that guide moderators and customers to rate your test.

Written by Beatriz Siqueira
Updated over a week ago

What if I fail one of my tests/get a low score?

How star rating or test rejection will affect your ability to get new tests.

Written by Beatriz Siqueira
Updated over a week ago

Issues during a test

What if I have technical problems while performing a test?

Had a problem with VidGrid or any other software?

Written by Beatriz Siqueira
Updated over a week ago

What if a test asks me to log in to my real e-mail or social media?

What to do when a test is asking for your personal information.

Written by Beatriz Siqueira
Updated over a week ago

Policy

Why wasn't I accepted as a tester?

What happens if I fail training?

Written by Beatriz Siqueira
Updated over a week ago

How many tests can I accept at one time?

Let's say you open up your dashboard and see 3 tests available. How many of them can you accept at one time?

Written by Rick Humes
Updated over a week ago

Can I retake a test?

What happens if I fail a test?

Written by Rick Humes
Updated over a week ago

Accounts per Household

Answers regarding how many accounts are allowed per household

Written by Rick Humes
Updated over a week ago

Performing tests

What do the "Extra Requirements" mean?

Can I take a test if I don't meet the extra requirements?

Written by Rick Humes
Updated over a week ago

What kind of tasks will I be asked to perform during a user test?

What results kind of feedback customers expect to get?

Written by Beatriz Siqueira
Updated over a week ago